Cologne & Cotton - Bedlinen,Towels,Perfumes & Home Fragrances.
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FAQ

 

How does back ordering an out of stock item work?

  • Out of stock products will appear with a golden exclamation mark next to the product name.
  • You will still be able to place this item in your basket and proceed through the checkout process as usual.
  • The out of stock items will be placed on a back order and sent as soon as stock becomes available.
  • If you do not want your order to be part shipped, please make a note of this during the checkout stage and we will place the whole order on backorder for you until your out of stock items become available at which point we will dispatch your complete order.
  • Please be aware that we can not guarantee delivery dates for out of stock items and would therefore recommend that no items which are time sensitive ( such as birthday gifts ) be placed on back order.
  • At Cologne & Cotton we will only debit your card once goods are shipped, so no charge will be made to your card for any back orders placed until such time as these items are shipped.
  • If you do need to contact us regarding an out of stock item, please give us a call on 0845 262 2212 or email us at info@cologneandcotton.com and we will be more than happy to help.


Where can I add a gift wrap and a message?

 

During the checkout process you will be presented with gift wrap order icon, please click this and remember to use the gift message box provided to type your message. 

Gift wrapping is free, and we are happy to wrap your order in as few parcels possible but regret that we can not gift wrap large quantities of items from your order individually.


I received a discount voucher code. Where do I enter this?


Please enter your discount code in the "Coupon Code" box located directly under your list of items in the shopping cart, then press redeem coupon.


Can I apply my discount code to gift vouchers?


Since our gift vouchers have a cash face value we do not include them in any discount promotions.


How do I amend the quantity of items in my shopping cart?


Simply type in the correct quantity you would like and then click on the update button located towards the right of your basket.

Can I use my Gift Voucher online?


Yes you can. Please place your order as normal making sure that you type "Gift Voucher Value £..." into the comments box during checkout. We treat our Gift Vouchers as cash and as such you would have to post them in to us to pay for your web order. Please include a note with your details and your order number with the vouchers and ask for a signed for service when posting. Any difference in cost will be deducted from your card used to place the order.

Do you ship abroad and how much does it cost?

 

We do ship abroad and below are the standard rates available. If your country is not listed below, cost will depend on the weight of your Parcel. Please make sure you select "Other" as your delivery country if your country is not listed below and we will manually add the shipping charge appropriate to your country. We will of course inform you of this charge and ask for your acceptance before shipping.

Channel Islands (Jersey & Guernsey) ---£12.50

Ireland (Republic of) ---£16

Belgium, Luxembourg & Netherlands ---£15

Denmark, France, Germany & Monaco ---£16

Corsica ---£28

Italy ---£26

Spain ---£26

Greece & Portugal ---£28

Austria, Czech Republic, Finland,
Hungary, Lithuania, Norway, Poland,
San Marino, Slovakia, Slovenia,
Sweden & Switzerland ---£34



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