Ordering

When placing an order, you agree that any and all information given is accurate and complete.

All orders are subject to acceptance and product availability. All prices listed on www.cologneandcotton.com are correct at the time of entering the information, however, we reserve the right to change prices of any product at any time.

All prices include VAT where applicable.

No contract for the sale of any product will exist between you and www.cologneandcotton.com until we accept your order by dispatching the product to you. When this happens we will confirm the acceptance by sending you a confirmation of despatch email. This confirmation email will be sent to the email address given in your order form and will detail products ordered, payment method, cost (including VAT and P&P). You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.

We accept online payment in a secure environment by credit card. We currently accept Visa, Mastercard, Visa Debit and Paypal.

Your Account

You warrant that your details provided to us is valid, accurate and up to date. Your account information can easily be updated by simply clicking on the sign in/register link at the top right of our site. This will take you to our sign in screen. Once you have signed into your account you will be able to change account details such as password, billing address and email. From here you will also be able to add extra delivery addresses to your address book and review past orders.

You are responsible for maintaining the confidentiality of your account details and password and agree to take responsibility for all activities occurring under your account or password. Passwords can be changed and accounts closed by contacting customer service on 08452622212. We reserve the right to refuse service and/or terminate accounts without prior notice if you violate these Terms and Conditions or if we decide, in our sole discretion, that it would be in Cologne and Cotton Ltd online's best interests to do so.

Gift Wrapping

Gift wrapping is free, and we are happy to wrap your order in as few parcels possible but regret that in busy periods we can not gift wrap large quantities of items from your order individually.

Special Offers and Promotions

Any Cologne & Cotton special offers, promotions and discounts may not be used in conjunction with any other offers from Cologne & Cotton.

Any free post and packing offers will only be valid for delivery to UK mainland delivery addresses.

Free postage offers do not apply to the delivery of beds or furniture.

Gift Vouchers

Cologne & Cotton gift vouchers are treated as cash and as such we are unable to re-issue or refund lost gift vouchers.

Tax Charges

For orders made from the UK or the European Union, current rate of VAT is added. All orders made from outside the UK or EU are VAT free with the exception of any gift vouchers purchased. The current rate of VAT will always be applied to Cologne and Cotton gift vouchers sold. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict these charges.

Credit Card Security

We feel confident that credit card information entered on our site will not be accessed by any unauthorised person or company. Our secure sockets layer (SSL) encryption uses 128-bit encryption, which is the highest level possible. In addition to this, once your order has been transferred to our order processing system all credit card details are taken from the website as an added precaution. Our sales order processing system and internal network is protected by the latest proxy technology.

Guarantee

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. Please contact one of our sales advisors if you are unhappy with any aspect of these Terms and Conditions.

Our Terms and Conditions and the use of our web site are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

This site and its Terms and Conditions have been designed for use within the UK and under UK law. We are happy to consider orders from outside the UK, but give no warranty, express or implied, that the use of this web site or the placing of any order through this web site from outside the UK complies with any applicable non-UK laws or regulations. Products or promotions not permitted under your local law are not offered to you.

Copyright & Trademark

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Cologne & Cotton (UK) Limited or its content and technology providers or their respective owners.

ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction or incorporation into any other work of part or all of the material available on this website in any form is prohibited. Save that you may copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Cologne & Cotton Limited.
Copy, print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

Disclaimer

To the fullest extent permitted by the law and except in respect of death or personal injury caused by negligence on the part of Cologne & Cotton, its directors or employees, Cologne & Cotton shall not be liable to you by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by negligence on the part of Cologne & Cotton, its directors, employees, agents or otherwise) which arise out of or in connection with the use of this website.

The supply of the products or their use or resale by you, and the entire liability of Cologne & Cotton under or in connection with the contract shall not exceed the price of the products, except as expressly provided in these conditions. This does not affect your statutory rights.

We will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of our obligations in relations to the products ordered by you, if the delay or failure was due to any cause beyond our reasonable control. This does not affect your statutory rights.

Reaching Us

If you need to reach us, please email us at info@cologneandcotton.com, alternatively, you can call on 0845 262 2212 or fax us on 01926 332575 or write to us at:
Cologne & Cotton
15-16 Highdown Road
Royal Leamington Spa
CV31 1XT
United Kingdom

Returns

We hope you will be delighted with your purchase, if you need to return any item please do so within 28 days, ensuring that the item returned is in perfect condition and unused for a refund or exchange.

We cannot offer refunds or exchanges on any opened perfumery, bath products, duvets, pillows or washed bed linen due to hygienic considerations (your statutory rights are not affected)

When returning goods, please obtain a proof of posting from the Post Office (There is no charge for this). We cannot be held responsible for goods lost in postage and for peace of mind you may like to send the goods via a recorded delivery service. We regret that we cannot refund this charge should you use a recorded delivery service.

No refund will be offered on any return postage charges incurred if you have changed your mind about your purchases.

Please contact our customer services team should your return be too large to use the services provided by the Post Office or should you have a disability that prevents you from being able to return your items by post. We can also arrange for our courier company to collect the parcel from your home. You will need to be at home to hand over the parcel and there is a charge for this service.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

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