Customer Service

  • Shipping & Delivery
  • Privacy & Security
  • Returns & Replacements
  • Ordering
  • Payment, Pricing & Promotions
  • Viewing Orders
  • Updating Account Information

Shipping & Delivery

UK mainland deliveries
Orders under £50 £3.95
Orders over £50 £4.95
Bed delivery (includes assembly) £60.00
Non UK mainland deliveries
Channel Islands £12.50
Republic of Ireland £16.00
Belgium, Luxembourg & Netherlands £15.00
Denmark, France, Germany & Monaco £16.00
Italy & Spain £26.00
Greece & Portugal £28.00
Austria, Czech Republic, Finland, Hungary, Lithuania, Norway, Poland, San Marino, Slovakia, Slovenia,Sweden & Switzerland £34.00
Countries not listed
If your country is not listed above, the cost of shipping will depend on the weight of your Parcel.
Please make sure you select "Other" as your delivery country during checkout and we will manually add the shipping charge appropriate to your country.
We will always inform you of this charge and ask for your acceptance before shipping..

Privacy & Security

We feel confident that credit card information entered on our site will not be accessed by any unauthorised person or company.

Our secure sockets layer (SSL) encryption uses 128-bit encryption, which is the highest level possible.
No credit card details are stored our servers.
We value your privacy and never share our customer email details.

Returns & Replacements

We hope you will be delighted with your purchase, if you need to return any item please do so within 28 days, ensuring that
the item returned is in perfect condition and unused for a refund or exchange.
We cannot offer refunds or exchanges on any opened perfumery,bath products or washed bed linen due to hygienic considerations
(your statutory rights are not affected)

When returning goods, please obtain a proof of posting from the Post Office (There is no charge for this).
We cannot be held responsible for goods lost in postage and for peace of mind you may like to send the goods via a recorded delivery service.
We regret that we cannot refund this charge should you use a recorded delivery service.
We regret we cannot refund any postage charges incurred if you have changed your mind about your purchases.
Please contact our customer services team should your return be too large to use the services provided by the Post Office or should you have a disability that prevents you from being able to return your items by post.

Our Returns Address

Cologne & Cotton
Returns
15-16 Highdown Road
Royal Leamington Spa
Warwickshire
CV31 1XT
United Kingdom

Contact Customer Service

By phone - 0845 2622212 ( This is not a premium rate number )
By mail - [email protected]

Payment, Pricing & Promotions

Any Cologne & Cotton special offers, promotions and discounts may not be used in conjunction with any other offers from Cologne & Cotton.
Any free post and packing offers will only be valid for delivery to UK mainland delivery addresses.
Free postage offers do not apply to the delivery of Beds or furniture.

Updating Account Information

Your account information can easily be updated by simply clicking on the sign in / register link at the top right of our site, this will take you to our sign in screen.
Once you have signed into your account you will be able to change account details such as your password, billing address and email.
From here you will also be able to add extra delivery addresses to your address book, review past orders and manage your wish list.

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