DELIVERY & RETURNS
EU Delivery Suspension
Following the UK's departure from the EU on 31st January 2020, we at Cologne & Cotton have decided to suspend shipping to EU member countries until export tax and duties are understood.
DELIVERY
We aim to dispatch all orders within 48 hours of receipt. Parcels should reach you within 3 working days of leaving our warehouse. All UK orders are delivered by DPD and may require a signature on receipt, you may want to give us an alternative address where someone will be there to sign for your parcel. DPD provide a one-hour delivery window, notified by SMS or email, so you will know exactly when to expect your order.
UK Mainland Deliveries
| Orders £125.00 and under | £5.50 |
|---|---|
| Orders over £125.00 | FREE |
Furniture items will be charged at cost, please contact customer services for a quote.
Free Delivery offers exclude ALL furniture.
Non UK Deliveries
| Channel Islands, Northern Ireland, Scottish Highlands, Isle Of Man, Isle Of Wight | £15.00 |
|---|---|
| Switzerland | £18.00 |
| Norway | £45.00 |
Countries not listed
If your country is not listed above, the cost of shipping will depend on the weight/size of your parcel and we will add the shipping charge appropriate to your country once it has been calculated. Rest assured that we will always inform you of this charge and ask for your acceptance before shipping.
Shipping fragrances outside the UK Mainland
Due to strict safety regulations we are currently unable to ship perfumes or any liquids to any countries outside of the UK Mainland. If you need any further information please contact our customer service team at [email protected] or by phone on +44 01926 332573.
Overseas Delivery Times
Overseas and non-UK delivery times may vary. For all our deliveries a signature may be required.
We are unable to deliver to BFPO addresses.
Overseas Orders & VAT
We remove VAT charges from orders shipped outside the EU but please be aware that import duties / tax may be charged by your country of import. Any local taxes / duties will be your sole responsibility.
Returns
We hope you will be delighted with your purchase, if you need to return any item please do so within 28 days, ensuring that the item returned is in perfect condition and unused for a refund or exchange.
We cannot offer refunds or exchanges on any opened perfumery, bath products, duvets, pillows or washed bed linen due to hygienic considerations (your statutory rights are not affected).
We cannot be held responsible for goods lost in postage and for peace of mind you may like to send the goods via a recorded delivery service. We regret that we cannot refund this charge.
No refund will be offered on any return postage charges incurred if you have changed your mind about your purchases.
Please contact our customer services team should your return be too large to use the services provided by the Post Office or should you have a disability that prevents you from being able to return your items by post. We can also arrange for our courier company to collect the parcel from your home. You will need to be at home to hand over the parcel and there is a charge for this service.
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Our Returns Address
Cologne & Cotton Returns
15-16 Highdown Road
Royal Leamington Spa
Warwickshire
CV31 1XT
United Kingdom
Contact Customer Services
Telephone - +44 01926 332573
Email - [email protected]
Customer services is open 9.00am - 5.00pm Monday to Friday. We are not open on public bank holidays.