DELIVERY & RETURNS
DELIVERY
We aim to dispatch all orders within 48 hours of receipt.
Parcels should reach you within 3 working days of leaving our warehouse. Orders over £50 are delivered by DPD and may require signature on receipt, you may want to give us an alternative address where someone will be there to sign for your parcel. DPD provide a one hour delivery window, notified by SMS or email, so you will know exactly when to expect your order.
UK INCLUDES: Northern Ireland, Scottish Highlands, Isle of Man and Isle of Wight.
UK Deliveries
| Orders under £50 | £3.95 |
|---|---|
| Orders over £50 | FREE |
| Bed delivery (includes delivery) | £60 |
Other furniture items will be charged at cost, please contact customer services for a quote.
Free Delivery offers exclude ALL furniture.
Non UK deliveries
| Channel Islands | £12.50 |
|---|---|
| Belgium, Luxemburg, Netherlands | £15 |
| Republic of Ireland, Austria, Switzerland | 16 |
| Denmark, France, Germany | £16 | Czech Republic, Italy, Spain | £20 | Portugal, Finland, Hungary, Poland, Sweden | £33 |
Countries not listed?
If your country is not listed above, the cost of shipping will depend on the weight/size of your parcel and we will add the shipping charge appropriate to your country once it has been calculated. Rest assured that we will always inform you of this charge and ask for your acceptance before shipping.
Shipping fragrances outside the EU?
Due to strict safety regulations we are currently unable to ship perfumes or any liquids to any countries. If you need any further information please contact our customer service team at [email protected] or by phone on +44 08452622212.
Overseas Delivery Times
Overseas, BFPO and non UK delivery times may vary. For all our deliveries a signature may be required.
Overseas Orders & VAT
We remove VAT charges from orders shipped outside the EU but please be aware that Import duties / tax may be charged by your country of import. Any local taxes / duties will be your sole responsibility.
RETURNS
Our Returns Address
Cologne & Cotton Returns 15-16 Highdown Road Royal Leamington Spa Warwickshire CV31 1XT United Kingdom
Contact Customer Services
Telephone - 0845 2622212 ( This is not a premium rate number )
Email - [email protected]
Customer services is open 9.30am – 5.30pm Monday to Friday. We are not open on public bank holidays.
Returns Policy
We hope you will be delighted with your purchase, if you need to return any item please do so within 28 days, ensuring that the item returned is in perfect condition and unused for a refund or exchange.
We cannot offer refunds or exchanges on any opened perfumery, bath products, duvets, pillows or washed bed linen due to hygienic considerations (your statutory rights are not affected).
When returning goods, please obtain a proof of posting from the Post Office (There is no charge for this). We cannot be held responsible for goods lost in postage and for peace of mind you may like to send the goods via a recorded delivery service. We regret that we cannot refund this charge should you use a recorded delivery service.
No refund will be offered on any return postage charges incurred if you have changed your mind about your purchases.
Please contact our customer services team should your return be too large to use the services provided by the Post Office or should you have a disability that prevents you from being able to return your items by post. We can also arrange for our courier company to collect the parcel from your home. You will need to be at home to hand over the parcel and there is a charge for this service.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm