Recruitment

Online/Mail Order Manager

Leamington Spa - FULL-TIME POSITION

We have an opening for a new Manager to head up our small, friendly existing mail order/online team, who process orders from our busy website and catalogue. The position involves the day to day management of the department ensuring that all orders are download from our online system and are picked, packed and dispatched swiftly and accurately, and telephone enquiries are dealt with promptly and professionally.
A key area of this role is to maintain and improve the levels of exceptional service our customers expect and to review and improve processes wherever possible. We are looking for a friendly, experienced leader who is confident and passionate about giving fantastic customer service and has a love of beautiful things for the home.
The successful applicant must be flexible & adaptable. Good IT skills are essential.
Full time – Monday to Friday 9 am – 5 pm. Occasional weekend work may be required.
£20,000 per annum
To apply please email a letter telling us a bit about yourself along with your CV to [email protected].
Unfortunately, we are not able to acknowledge every application and will only contact successful applicants.

Customer Service Advisor – Online / Mail Order Team

Leamington Spa - FULL-TIME POSITION

We have an opening for a Customer Service Advisor to join our small, friendly mail order department, who process orders from our busy website and catalogue. In this role, you will be the voice of our company and have a friendly and professional telephone manner. Your primary focus will be delivering excellent customer service, whilst picking, packing and dispatching orders.
We are looking for a person who is confident and passionate about giving fantastic customer service and has a love of beautiful things for the home. A positive attitude is important, as is attention to detail.
The successful applicant must be flexible, adaptable and work well as part of a team. Good IT skills are advantageous, however, you will receive full training on our database software.
Full time – Monday to Friday 9 am – 5 pm 16,000 per annum
To apply please email a letter telling us a bit about yourself along with your CV to [email protected].
Unfortunately, we are not able to acknowledge every application and will only contact successful applicants.